5 Important Etiquette Rules for Brokers

By salford

Etiquette and client relations can make or break a deal in any industry. Clients are looking for businesses they can trust and are comfortable with. Proper broker and client etiquette can help a transaction go smoothly. Creating a trustworthy and smooth engagement will likely foster a strong relationship that becomes a repeat client. These essential etiquette rules for brokers could help make your next transaction a breeze. 

Communicate Clearly 

This is a rule everyone should live by. Poor communication can often lead to confusion and unnecessary stress for a client. Having a process for communication with your clients is essential to streamline the leasing process. One of the best ways to communicate clearly and consistently with your client is to identify the client’s preferred avenue of communication (phone, email, or text).


Money can be regained, but a client’s trust and respect are more important than money. Integrity and honesty should be the number one priority. Creating trust between clients and colleagues is crucial to your success. Sharing challenging information is never ideal, but it is always imperative for a healthy client relationship. 

Prompt and consistent responses 

We have all been guilty of reading a text, putting our phone down, and forgetting to respond. However, many clients or colleagues are waiting in suspense for updates on a lease. Try to respond to texts and emails as soon as possible. Calls can often come at inconvenient times, but quickly return calls when you can.

Be On time

Being on time for meetings and viewings is equally as crucial as being punctual when communicating with clients and colleagues. Brokers should be mindful of deadlines, respond to inquiries, and make sure their clients feel like a priority. Promptly alert all parties involved if a meeting is delayed, canceled, or rescheduled. Promptly present all offers and counteroffers, written or verbal.

Be Prepared

Doing your research will save you time and problems. Read Broker remarks and instructions before scheduling a showing. On the other side, listing agents should provide clear guidance for showings. Get a good idea of how to go to and from the property so that you and all parties involved can arrive on time and avoid getting lost or stuck in traffic. 

Every new or experienced agent can benefit from reviewing broker and client etiquette. If you’re in the process of looking for an office space to lease for your company, please don’t hesitate to contact us or browse our full list of available properties.


Next Post

    Latest Posts

    Dallas Midtown

    Discover Premier Office Opportunities with Vista Holdings in Dallas and Addison

    Read Full Post
    Meeting Room

    Dallas Office Spaces For Lease

    Read Full Post
    Office buildings

    How We Serve Our Clients – Investment Sales

    Read Full Post

    A Guide to Foreclosure Investing

    Read Full Post

    Subscribe To
    Receive The Latest News

    Similar Posts

    By salford  |  Mar 13 2023

    Tips for Leasing an Industrial Space

    Real estate transactions can be daunting, especially if you feel unprepared. Going in with some base...

    By salford  |  Feb 13 2023

    How We Serve Our Clients – Commercial Leasing Services

    Our commercial leasing team has completed over 750 transactions and negotiated over 2,850,000 square...

    By salford  |  May 10 2022

    Top 7 Commonly Asked Questions Answered by a Commercial Real Estate Broker

    Commercial real estate transactions can be daunting if not prepared, but going in with a base knowle...